So you want your website to make you look big. More power to you. But the business experts I talked to recently say small is cool with customers, too. Small businesses, they say, have a personality, flavor, and sensibility that big businesses can’t match. And when it comes to what you put on your website, they urge: Don’t be afraid to tout your smallness.
“Small businesses can have more fun with their sites, more so than large corporations,” says Alice Bredin, president of Bredin Business Information, a Cambridge, Massachusetts, company that helps large business-to-business companies market themselves to small businesses. “A small-business site needs to include something that reflects the creativity and personality of its owner.”
Maybe you’re a couple working side-by-side in a spare bedroom or a fourth-generation entrepreneur working to someday hand it over to a son or daughter. Maybe you’re putting yourself through grad school. Or you operate from a remote site in the hinterlands and you use only recycled materials. Presented well on a home page and/or an “About Us” section, all of these may have unique selling points to customers.